Shipping Information

Please Note: All timings may be affected due to huge promotions leading to a massive quantity of orders. Please do not panic if your package doesn't show up within the average shipping times, it's on its way.

Average Shipping Times:

USA: 7-20 Business Days

UK: 7-20 Business Days

Australia: 7-20 Business Days

Europe 7-20 Business Days

Canada: 7-20 Business Days

Western Europe: 10-30 Business Days

Rest of the World: 10-45 Business Days

Also, please note, countries have different customs clearance and post office handling techniques that may affect shipping time.

Can I have a tracking number?

Tracking details will be supplied once the orders have been shipped, tracking details are available for all products. Please allow at least 72 hours after we supply the tracking details for them to register on the system.

Please note, tracking information can take some time to update itself in the carrier's system during the shipping process.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products stocked overseas, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once! It only means they are on the way.

Why have I not received any order confirmation details?

Most times this is because you have accidentally improperly entered your email. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you as soon as possible.

Can I cancel my order or add items to it ?

Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better. 

Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items.

What time of the day are orders shipped out?

Our handling and fulfillment center works on processing orders 24/7.

Why is my tracking status saying delivered but I have not yet received my packaging?

Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next few days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.

How long do you take to answer requests?

We answer all customer inquiries within 24 hours or less.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@hot-general-store.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at   info@hot-general-store.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Disclaimers:

Hot&general Store does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact your local Post Office to locate the item or your local police to report the packaging's theft.

Shipping fees are non-refundable. For items returned to Hot&general Store due to undeliverable addresses or issues at Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

International Shipping: Hot&general Store is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge that you will pay any Customs and VAT fees that may occur. Hot&general Store does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.

If you have any questions, send us an e-mail, the team will gladly help!

info@hot-general-store.com